Best Buy Return Policy – How To Return An Item

By | October 4, 2019

Best Buy Return Policy – Here are the Best Buy return policy that guides it’s replacement, return or repair if you are not fully satisfied with your purchase.

Best Buy Return Policy - How To Return An Item

Best Buy Return and Exchange Periods

If you want to return or exchange your purchase, note, that the time period begins the day you get your product. This applies to new, clearance, open-box, refurbished and pre-owned products.

Member status Standard My Best Buy® Elite Members My Best Buy® Elite Plus Members  
Most products 15 days 30 days 45 days  
Cell phones, cellular tablets and cellular wearables 14 days 14 days 14 days  
Major appliances 15 days 15 days/  15 days  

Restocking Fees

Some items sold by Best Buy have a restocking fee if returned by any customer. This includes My Best Buy® Elite and My Best Buy® Elite Plus customers.

Product   Returns Fee
Cell phones (exclude Prepaid phones), cellular tablets and cellular wearables $45
 
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems premium camcorders, projectors, projector screens, and special-order products. 15% of item purchase price.

No restocking fee if the product is unopened or of the product and return both occur within; AL, CO, HI, IA, MS, OH, OK, SC, and places prohibited by law. The restocking fee, is taxed in select states.

How To Return An Item – Best Buy Return Policy

In-Store

To return an item purchased on BestBuy.com or at any Best Buy store quickly, come with your packaging slip (if you received one), or your receipt. Also come with the credit card used to make your purchase, as well as a valid photo ID.

By Mail Via The Carrier Of Your Choice

In case you received a packaging slip, place the return form portion of it in the box with your return. If you didn’t get a packing slip, you may get a pre-populated return form by looking up your order. If you cannot locate your order, print out a blank return form and have it filled out. Thereafter, place the completed form in the box with your return. Put the return label on the package, add postage, and mail it through the carrier of your choice.

Via Best Buy Prepaid Return Label

Pay nothing up front. Then follow the instructions for printing a prepaid return label. Attach the packing slip (if you got one) or return form in the box with your return. Attach the Prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be subtracted from your refund.

How To Return A Major Appliance

First, inspect your appliance before you accept delivery of your major appliance. If there’s an issue, you may reject delivery. Immediately you accept delivery (or if you purchased the major appliance home yourself),  you have 15 days to contact Best Buy regarding defects, damage or other issues. Please don’t contact the store rather call support between 8.a.m,-11 p.m.

Return Method and Timing

With few exceptions, Best Buy will reimburse you for returned items in the same way you paid for them. If you like, you can make an exchange for the same item.

For returns by mail, once Best Buy receives your return, it will be processed within 2-3 business days. Depending on your bank’s processing time, it may take up to 7 days after the return is processed to reflect on your account.

Incase you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, Best Buy will make a refund to you by check within 10 business days. Amounts deducted from a gift card will be credited to the gift card.

In case you no longer have the gift card used for an order, you are to call Best Buy and have your order number handy, and Best Buy will readily send you a replacement.

Returns Information – Best Buy Return Policy

  • Items must be returned in a like-new state. Damaged, unsanitary, dented or scratched items may be denied a return.
  • Ensure you return items with all accessories and packaging. If you do not, Best Buy may deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
  • In case you got a discount or free item by purchasing multiple items together, you will forfeit that benefit if you do not return all items purchased.
  • All Final Sale merchandise cannot be returned. Other non-returnable purchases also include custom orders, personalized orders, digital content, Prepaid cards (also third-party gift cards), gift packaging, memberships, completed services, opened consumable items like batteries, cleaning agents, oils, fuel, ink and 3D printer filament.

Privacy Protection

Ensure you remove your personal data and other information from the products you are returning.

Knowing these Best Buy return policies, will guide your purchases at Best Buy and give you the best of experiences.

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