PayPal dispute is triggered when a buyer and seller can’t reach an agreement on a particular purchase.
These disputes if not resolved can escalate to a claim and PayPal will withhold the transaction’s money until the dispute is resolved.
When To Open a PayPal Dispute
The right time to open a dispute, is within 180 days of your payment and try to sort out the problem with the seller via the Dispute Resolution process in the Resolution Center.
If the dispute is not resolved, you can then escalate it to a claim with PayPal within 20 days of the date the dispute was opened.
How Does PayPal Help With a Dispute?
If buyers and sellers are unable to reach an agreement, PayPal Dispute Resolution helps them reach a solution.
Thus, PayPal makes it easy for it’s buyers and sellers to quickly and efficiently track, manage, as well as resolve disputes.
Does PayPal Dispute Really Work?
In most occasions, sellers work with their customers to reach a solution, which they can both agree on. If both parties are unable to resolve these disputes.
Then either party can escalate such dispute to a claim. Claims enable PayPal review the case and determine the outcome.
Buyers can open a dispute seven days after the item in question has been dispatched. Buyers can then file/open a dispute up to 45 days after the payment date.
The dispute can be escalated to a claim, within 20 days from the date the dispute is opened if the dispute has not been resolved.
How To Dispute a PayPal Payment
Here’s how to dispute a PayPal payment;
- Sign in to your PayPal account
- Scroll to the Resolution Center
- Then tap View close to the dispute you want to escalate.
- Tap Escalate this dispute to a PayPal claim close to the bottom of the page.
- Thereafter, follow the instructions.
- Lastly, tap Escalate to a claim.
How To Dispute Charges with PayPal
In case you bought the item from one of Paypal’s merchant, use the following simple steps for charge dispute;
- Sign in to your PayPal account.
- Open a dispute in the Resolution Center within 180 calendar days of your purchase.
- Then tap “Dispute a Transaction”.
PayPal customers can now shop with ease knowing that PayPal has got them covered be it as a seller or buyer and you can be sure that you can get a refund of your money if the purchase does meet your specifications or the specification stipulated by the seller.