Wayfair Customer Service: How do I contact Wayfair Support

You can contact Wayfair customer service today for any Wayfair issues or questions you have. You can get help from a team of expert customer service agents who are well equipped to offer solutions to any issues you may be having difficulties with.

If you’ve had any issue, or are looking for answers to any questions bothering you, then you are on the right page. I will be outlining the mediums with which you can use to contact the Wayfair customer service team.

You can contact the Wayfair customer service team via the Wayfair Help Center. It is now easier than ever before to get the help that you need via the Help Center.

Wayfair Customer Service

Thus, if you have any issue, or there’s a question you need clarification on, you just simply need to contact the Wayfair customer service team, and you’ll be promptly attended to.

When you visit the Wayfair Help Center, you can get help for the following issues:

Order Help

For help as regards your order, you can get help for the following:

  • Return Policy
  • Returns and Exchanges
  • Damaged or Defective Items
  • Received the Wrong Item
  • Cancellations
  • Missing Parts
  • Product Recalls
  • Furniture Stability Safety
  • Ladder Safety
  • Vanity Installation
  • Crib Safety
  • Gas Fireplace Safety
  • Pool Safety

Shipping and Tracking

On issues bothering on shipping and tracking, you can get help for the following:

  • Shipping Types
  • Supply Chain Transparency
  • International Shipping
  • Item Never Arrived (Lost in Transit)
  • Shipping Small Items
  • Shipping Large Items
  • Tracking Orders
  • Updating Shipping on an Order
  • Shipping Costs
  • Wayfair’s Response to COVID-19

Account Help

If you need help for your account, you can get one for any the following issues:

  • Becoming a Supplier
  • Information Security
  • Email Subscriptions
  • Changing Account Information
  • Wayfair Sweepstakes Rules
  • Wayfair’s Sustainable Wood Sourcing Policy
  • Wayfair Community Guidelines
  • Wayfair Accessibility Statement
  • Customer Data Protection and Privacy
  • Fraud Prevention and Compromised Accounts
  • Phishing/Spoofing
  • Security Best Practices
  • Wayfair Stands Behind Our Democracy

Billing and Payment

For billing and payment help, get help for the following:

  • Ordering Information
  • Payment Methods
  • Wayfair Credit Card
  • Refunds
  • Promo Codes, Store Credit, and Gift Cards
  • Price Match Policy

Home Services

Need help for anything on home services? Get help for the following:

  • Protection Plans
  • Assembly & Installation
  • COVID-19 Safety Measures for In-Home Service Appointments


  • Guest FAQs
  • Getting Started
  • Adding Gifts
  • Personalizing my Registry
  • My Registry Settings
  • Group Gifting
  • Tracking My Gifts
  • Shipping and Returns
  • Completion Discount
  • Wayfair Store Credit

How to Contact Wayfair Customer Service

If you are ready to get your questions or concerns out to Wayfair, let’s start the process right away, and help you get your questions or suggestions to the appropriate quarters.

  • From your web browser
  • Log into wayfair.com/help/index
  • Scroll to the field that reads “Search help topics”
  • Enter the help topic you need a solution to.
  • Click on the search icon to start the search
  • Once you click on the search icon, you’ll be directed to a page where the answer to your question has already be given.

Wayfair Customer Service Hours

The customer service unit, is open to assist you during the following hours:

  • Monday – Friday: 8.00am – 7.00pm
  • Saturday: 8:30am – 5.00pm
  • Sunday: 8:30am – 5.00pm

For Shopping Assistance

  • Monday – Friday: 8.00am – 7.00pm
  • Saturday: 8.30am – 5.00pm
  • Sunday: 8.30am – 5.00pm

All times Eastern

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